Appointments

We are open Tuesdays and Wednesdays from 10.00am to 7.00pm, Thursdays and Fridays from 10.00am to 8.00pm, and Saturdays 10.00am to 6.00pm excluding Bank holidays. We only operate on an appointment only basis so please ensure you call, text or email us to schedule your appointment prior to any visits. Please allow as much notice as possible when booking an appointment to avoid disappointment. Appointments can also be booked using our online booking system and our online booking form via our contact us page on our website. All treatments and appointment times are subject to availability.

Areas We Cover

Southampton, Portsmouth, Basingstoke, Gosport, Andover, Waterlooville, Aldershot, Farnborough, Fareham/Portchester, Eastleigh, Havant, Winchester, Fleet and Petersfield.

Your treatment cost covers all call-out fees for post codes within a 3 mile radius of our mailing address. We then charge a surplus of 0.40 pence per mile for post codes outside this 3 mile radius. A minimum treatment spend of £30.00 is required for all home visit appointments. Where there may be parking restrictions, we kindly ask that you notify as of any restrictions that may apply in your area. Please notify us in advance where there is no lift access to floors above ground level to prevent any delays to your treatment time.

Treatment Etiquette

Treatments may be subject to change and will be confirmed prior to your appointment. We recommend that any additional treatments are pre-booked as treatment times are subject to availability. All treatment times are approximate with the exception of our hair removal treatments. We strongly encourage that you provide some feedback to your therapist on temperature, applied pressure and comfort levels during your treatment to ensure you fully enjoy your experience. All our therapists are female and are skilled in ensuring you remain comfortable throughout your treatment. Due health and safety reasons and our insurance policies, we will not provide treatments to children younger than the age of 15 years and require written consent from a guardian prior to providing treatments to any one younger that 18 years of age.

Your therapist will usually arrive at least 10 minutes prior to the start of your appointment to allow enough time to set up  for your treatment. All treatments must be paid for in full prior to your therapist’s departure.

To prevent your treatment time being affected, please ensure your consultation forms have been completed and submitted prior to your therapist’s arrival. For body massage, facials and waxing bookings, please ensure that there is enough room for our equipment setup wherever your treatment(s) will be provided – this is typically 3m x 2m. We always carry our own equipment for all home visits and corporate bookings however on certain occasions we might need access to hot water and electricity wherever appropriate.

For corporate and group bookings, please allow as much notice as possible so we may be able to assist you. We usually require a 25% holding fee for group and corporate bookings which counts as a part payment towards your total booking. This fee is fully refundable if you wish to cancel your booking before a 48 hour period.

To ensure you have an enjoyable, safe and relaxing experience, we advise that childcare is arranged for prior to your therapist’s arrival. Please be aware that we will not mind any children under any given circumstance during your appointment.

For health and safety reasons, we advise that all jewellery and contact lenses are removed when receiving any facial and massage treatments.

Loyalty and Gift Vouchers

Loyalty is via our ‘refer a friend’ scheme and through a number of our partners. For further details, please visit our rewards page. If you qualify for a concessional discount, please be aware that we may ask you to present proof of your entitlement prior at your appointment.

Gift vouchers to the value of £10.00, £15.00, £20.00 and £50.00 are available for purchase online, via email or phone. Please note that gift vouchers are only valid for 6 months from the date of purchase and must be used within this period.

Cancellation Policy

Please note that we require a minimum of 24 hours’ notice for home visit cancellations to receive a full refund for your treatment(s). Failure to contact us to reschedule your appointment will automatically result in a loss of your deposit, usually 50% of your treatment cost.

Payment and Refund Policy

Please note that payment for your desired treatment(s) may be taken before or after any treatment is provided. We accept all major debit card, credit card and cash payments. Please note that we do not store your debit or credit card account details. If you change your mind about your purchase, that is not a problem. Refunds will be provided via the same method used for your initial payment. Please note that any refunds on treatment special offers will be provided via gift voucher to the same value of the item(s) purchased. Purchased retail products will only be accepted if returned within 21 days of purchase, in their original packaging, unopened and sealed, with proof of your purchase, for either a product exchange or a full refund. Please note that for health and safety reasons we do not provide any refunds on any Jessica nail polishes, Skinrolla Home Use kits and Outback Organics products. Our refund policy does not affect your statutory rights in respect of faulty/damaged goods.

Patch Testing

We require that a patch test must be carried out a minimum of 24 hours before your first the appropriate treatment(s) (48 hours if diabetic), and whenever required thereafter (48 hours if diabetic or other special circumstances). You will be required to have another patch test if there has been a change in your medical history, or hormonal changes from pregnancy or menopause. It is formality that you will be asked by your therapist to sign your consultation form to confirm that you have had a patch test and you are happy to continue with your treatment.

Pregnancy

We understand that this is a time when the body undergoes significant bodily changes that may cause sensitivity and other forms of internal and external discomfort. With this in mind, we have a range of suitable treatments for the expectant mother to receive, prenatal and postnatal, however, we will only provide treatments from week 12 up to week 32 of pregnancy. Our Skinovage PX facials, nail care and waxing treatments are all safe to receive pre- and postnatal.

Contra-Indication Guidelines

If you have been unwell with sickness for a long period of time (3 weeks or longer), taking any form of medication or receiving on-going medical care, we advise that you consult with your General Practitioner before receiving any treatments to avoid any adverse contra-actions. Please note that in some cases we may require written permission from your General Practitioner prior to your visit if you suffer from any severe skin condition, diabetes, and high or low blood pressure.

For your peace-of-mind, all our therapists are First Aid trained to deal with any unlikely accidents that may occur during treatment.